S-TRON’s Military Leadership – “Failure Is Not an Option”

At S-TRON, military leadership has been found to not only bring success but also create an atmosphere of true partnership with customers across the country.

MELVILLE, NEW YORK – S-TRON, one of the nation’s leading full-service security providers to national retailers, has intentionally based its business model on military leadership qualities since the beginning.  This leadership starts at the top with CEO Steven Dunn (below), who while serving in the Navy received the Expeditionary Force Award for being part of a multinational peacekeeping force in in the Beirut Lebanon war zone.

Steven-Dunn-Expeditionary-Force-Award

Pete Mattschull (below), S-TRON’s President, decorated with the Navy Expedition Medal, Armed Forces Expeditionary Medal and the Navy Achievement Medal has been a driving force at S-TRON since 2003.

Pete-Mattschull

Through rough seas and smooth sailing alike, Dunn and Mattschull have assembled an ever growing team of military veterans and highly skilled civilians that is second to none in the security industry.  And because of this operational military environment, S-Tron customers enjoy Respect, Reliability and a high-level of Communication.

“No customer left behind” is not just the S-Tron mantra, Pete Mattschull says “it’s our way of life”.

ABOUT S-TRON

S-TRON is an electronic security integrator for national and regional retailers with thousands of installation locations and headquarters in Melville, New York. S-TRON provides outstanding customer service for national retail, grocery stores, restaurants and C-stores.

S-TRON’s Service Department Exceeds 50% Military Veteran Status

Sighting the familiar mantra “Failure is NOT an Option”, it only seems logical that the New York based firm S-TRON announces that over 50% of its service and installation managers are military veterans.

MELVILLE, NEW YORK – S-TRON, one of the nation’s leading full-service security providers to national retailers is pleased to announce the launch of its new website which in part, focuses on the importance military veterans play in the day-to-day operations of this elite service organization.  Commenting on the milestone, Everett Cope, Director of Sales at S-TRON explains,

The service division of S-TRON is what compelled me to join the company”.  Cope continues, “With 25 years’ experience in this industry, I have never seen such a positive, knowledgeable and customer-centric focused team of professionals”. 

“No customer left behind” is the reason S-TRON recruits employees who have been trained by our nation’s finest.  S-Tron service managers are highly trained so they understand the issues and can immediately access problems.

Cope further explains, “It’s nice to actually know that your service request has been acknowledged by and is being investigated by a “highly trained professional”, not an “operator” who has never actually touched a camera, DVR or any other field equipment.  This is the reason S-Tron customers enjoy an extremely high “phone fix” rate instead of a costly dispatched technician for every service call”.

ABOUT S-TRON

S-TRON is an electronic security integrator for national and regional retailers with thousands of installation locations and headquarters in Melville, New York. S-TRON provides outstanding customer service for national retail, grocery stores, restaurants and C-stores.