Sav-A-Lot’s Challenge

Save-A-Lot, a subsidiary of Super‑Value Foods, offers discounted groceries to more than 5 million shoppers in more than 1,300 stores nationwide. Its vision is to help customers live richer, fuller lives by saving them money and time. The company was unhappy with its CCTV vendor and sought a new company to install surveillance equipment in stores throughout North America without disrupting store operations and to provide reliable ongoing support and service to those stores.

Requirements & Qualifications

Its key qualifications for a new vendor were quick response times on service calls, a dedicated team of professionals, attention to detail, and good value on the cost of services. Save-A-Lot also needed to purchase equipment for 141 locations. Its primary concerns on new equipment included product reliability, functionality, quick installation, and quality service.

Needless to say, S-TRON was up to the challenge.

The S-TRON Solution & Results

Save-A-Lot chose S-TRON based on non-proprietary equipment technology, service and support, non-disruptive installation, and system price. As part of its initial presentation, S-TRON brought in two representatives from Save-A-Lot’s preferred CCTV equipment manufacturer to provide a comprehensive training and Q&A session.

S-TRON also mapped out a project implementation strategy that exceeded Save‑A‑Lot’s expectations in terms of detail, professionalism, and value. Save‑A‑Lot has now been a customer for more than a decade, and when the time came to update technology across the enterprise, it called S-TRON to do it.

  • The initial project was completed three weeks ahead of schedule with no store disruptions, giving Save-A-Lot an immediate return on investment.
  • Approximately 30 percent of service calls are solved over the phone, which saves Save-A-Lot time and money on service visits.
  • When an in-person visit is necessary, 95 percent of problems are fixed on the first visit, typically within three days of the initial call.
  • Save-A-Lot has a dedicated account team who understands its business and needs, with on going support provided by S-TRON.

Providing Best In Class Security To Retail Operations Across The USA

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