As a retailer you may have stores across the United States or a regional geographic territory. Most retailers are using one of two options as CCTV/Security Vendors to handle their stores. You may be using one of the several large, national security companies or you may be using several different small companies. Whichever solution you are currently using, S-TRON has advantages over both.
SERVICE RESPONSE TIME
We have spoken with many National retailers and their biggest complaint is waiting too long for service. At S-TRON, our first response will be within a couple of hours from when the call is received. This response will be a phone call to the store from one of our engineers. This call will accomplish one of two results; a phone fix or a thorough diagnosis for our field technicians. Twenty percent of these calls result in fixing the problem over the phone thus saving you, our client, money. Let’s face it, the last thing you want to pay for is a service call because a power supply was unplugged or a wrong button pushed on the DVR. If our trouble shooting does not result in a fix at least we have diagnosed the problem and the service technician will show up with any parts he/she will need to remedy the situation. Because of our proactive due diligence S-TRON is able to complete 95% of service calls on the first visit, typically within three days from receiving the service request. We understand how frustrating it is to wait weeks for a service technician to show up only to tell you that they need to order a part and will return when it comes in. We work very hard to ensure that this unacceptable scenario is an extreme exception and not a standard practice.
PRICE AND PRODUCT
S-TRON, as a member of PSA, has access to over 180 security products manufacturers at significantly discounted prices. This allows us to be very competitive on equipment pricing. More importantly, it allows us to be more flexible and gives you greater options. We do not need to push certain products on you because it is in our best interest. S-TRON is a privately owned and operated company. We are not affiliated with any parent company nor have subdivisions whose product we need to sell. We can make recommendations on products, help you with your due diligence, and provide product demos. What is in our best interest is helping you get the most reliable products to meet your needs for a cost effective solution with a large return on investment.
At S-TRON we strongly recommend that retailers choose a non-proprietary equipment solution. In today’s world of advanced technology and system integration we believe this makes the most sense for medium to large, multi site systems. Retailers need to be flexible and your CCTV systems should be also. Unfortunately, using proprietary equipment “locks you in” to a specific manufacturer and/or vendor. This gives retailers little to no options as many retailers have discovered. An S-TRON engineered system will assure you that your CCTV system, DVR’s, cameras, and controllers are able to integrate with other manufacturers products and these products are available to distributors and dealers. This type of system will give you flexibility when you may want to replace equipment because of age or to upgrade to the latest technology. You will also have greater options for service should your service provider fail you.
NATIONAL SERVICE AND INSTALLATION NETWORK
S-TRON has partnered with over 80 small to medium size companies throughout the United States. As opposed to just “sub contractors”, our network is a tried and true partnership that has existed for more than eight years. Our installations and service are better and more cost effective than most other companies. This network is very experienced and has installed hundreds of systems across the United States Including a nationwide CCTV system rollout for 145 sites that was completed in five weeks. You have the right to expect quality installations and service anywhere in the country. With S-TRON there will be no surprises. Our network has proven itself to be consistent in high quality installations from Portland, Maine to Portland, Oregon.
SINGLE POINT OF CONTACT
Any person in your organization, regardless of location, can call one number and place service calls, receive technical support, obtain installation updates, or get any questions answered regarding proposals, scheduling, etc… The advantage of dealing with one person greatly affects how we can service you and helps to build a personal relationship, one in which you can count on.
PEACE OF MIND
At S-TRON, our goal is to develop a long term win/win relationship with our clients. Most of our customers have been with us for many years. Your job is stressful enough without having to worry about your CCTV vendor. S-TRON has never missed a grand opening date and we deliver what we promise. Our standard operating procedure is to always make you, the decision maker, look good. Give us an opportunity to let you concentrate on your stores instead of the challenges of CCTV maintenance.
FINANCIAL AND LOGISTICS
S-TRON’s strong financial position and outstanding credit terms in the security industry allows us to be very proactive in servicing our clients. Whether you need to do a multi site, million dollar roll out or just open a new store, S-TRON will be ready. We typically order and stage equipment for a new store opening eight weeks in advance. If you are opening stores on a regular schedule S-TRON can stock large quantities of equipment in advance for your projects. This ensures that we are always ready logistically should your construction schedule change. This practice has helped us to perform some “miracles”.