Building a Culture of Security in Retail

There are some important reasons why every retail business should consider improving their security posture. Retail establishments face huge security challenges today in ensuring the safety of their employees and customers, as well as in preventing loss and fraud. Retail environments are complex and include variables which make it difficult to protect their interests without building a business wide culture of security.

Security is much more than having video surveillance and cctv, access control and perimeter alarms. Here are some practical approaches to promoting a culture of security.

Develop Clear Processes and Procedures

Every job includes various processes and procedures. With in these procedures are opportunities to enforce security or cause lapses in security. Develop clear procedures for everything from when doors should be opened and who has access to certain areas, to POI procedures and make these guidelines available and enforced.

Implement Commercial Security Systems

Every commercial and retail business needs some form of electronic security. The needs may include such solutions as video surveillance, asset protection, or access control. Electronic security helps build and enforce the culture of security, as well as helps employees and customers feel secure.

Educate Employees on Safe Practices

Employees may indirectly or unintentionally create risk when they are either uninformed or misinformed about safety practices. Create a uniformed code of conduct so every member of the team has a ready reference of safety expectations.

Provide Safety Training for New Hires, Too

The vast majority of employees want to do the right thing so knowing what is right from the beginning sets the stage for success. Training that encompasses every aspect of daily operations helps to contribute to an organization’s safety culture.

Champion the Cause

Build a safety program which involves everyone from the top down and includes every aspect of your business from protecting customer information to preventing loss. When rules apply to and are abided by everyone at every level of management and throughout the organization, safety practices become part of the fabric of the business.

Conduct Regular Reviews

Once you have a blueprint for your security plan, conduct regular reviews of compliance and effectiveness. Conduct collaborative meetings with department heads to identify any problems and find solutions.

S-Tron  is a national security system integrator and specializes in retail loss prevention and commercial security systems. Contact us today for a complimentary evalaution of your retail security system.

Tina Dunn
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