Save-A-Lot chose S-TRON based on non-proprietary equipment technology, service and support, non-disruptive installation, and system price. As part of its initial presentation, S-TRON brought in two representatives from Save-A-Lot’s preferred CCTV equipment manufacturer to provide a comprehensive training and Q&A session.
S-TRON also mapped out a project implementation strategy that exceeded Save‑A‑Lot’s expectations in terms of detail, professionalism, and value. Save‑A‑Lot has now been a customer for more than a decade, and when the time came to update technology across the enterprise, it called S-TRON to do it.
- The initial project was completed three weeks ahead of schedule with no store disruptions, giving Save-A-Lot an immediate return on investment.
- Approximately 30 percent of service calls are solved over the phone, which saves Save-A-Lot time and money on service visits.
- When an in-person visit is necessary, 95 percent of problems are fixed on the first visit, typically within three days of the initial call.
- Save-A-Lot has a dedicated account team who understands its business and needs, with on going support provided by S-TRON.